Frequently Asked Questions
Where is your shop located?
We are located in the heart of Historic 3rd St. in Geneva Illinois. Our "big yellow building with the pillars" is sandwiched between our friends at Cocoon and Grahams Chocolates.
We live far away. Is GROW worth the drive?
Absolutely! Not only have we more than tripled our size since our move, Geneva is an amazing place to spend the day with friends. State St. and 3rd St. are filled with boutique shops and amazing restaurants. Stop in and chat with us and we can tell you our favorite places to shop and eat.
Is GROW dog friendly?
Yep! The GROW team loves all things pups and plants. If you are thinking of bringing your pup to our shop, we ask that you make sure your pup is people/pup friendly, is comfortable in crowds and won't "mark" the plants.
What is your return policy?
Plants: We strive to set all of our customers up for success with their new planty friends. However, because we can't guarantee the care once they leave the store, plant purchases are not returnable.
Product:You have 30 days to return non-living product in it's original condition. Please keep e-receipt or original card used to purchase.
Where do you get all of your plants?
We work primarily with a local grower/greenhouse and a broker near Chicago. However, we also work with other small business to source our air plants and succulents.
Are you hiring?
We are always kind of hiring. We will probably be looking for weekend help around the holidays. To get on our radar, email Laura at firstname.lastname@example.org.
Can you help me find the perfect plant?
Oh yes! Our GROW team goes through an extensive training program to be as knowledgable as we can be. We work hard to be the place to go for planty education.
What am I doing wrong with my plant?
This is a question we get all of the time! A few things to check first...
Watering: Soil should be fairly dry between waterings. On watering day it should be spongy but not soggy.
Light: Can your plant see a window? When in doubt, go to a slightly brighter space.
Soil: Use a good quality houseplant mix and don't repot until it is necessary.
Need more help? Text us a pic and we can help! 630-470-3637
Do I need a drainage hole?
Do I REALLY need a drainage hole?
It's true. Many decorative pots don't contain a drainage hole. That's ok! However, instead of using rocks at the bottom, please just leave the plant in its nursery pot. Then, take the plant out to water it and place it back in the decorative pot. Trust us. your plant will like this more than rocks at the bottom.
When do you receive new product?
We receive a large plant shipment every Tuesday and have it ready for the floor by Wednesday morning. We also receive smaller deliveries and non-plant product randomly throughout the week. We recommend following out Instagram story for quick updates. Follow us at @growgeneva.
Do you do weddings and events?
What's the difference GROW's products and big box store products?