Frequently Asked Questions
Where is your shop located?
220 s Third St, Geneva Il
We are located in the heart of Historic 3rd St. in Geneva Illinois. Our "big yellow building with the pillars" is sandwiched between our friends at Cocoon and Grahams Chocolates.
What is the best way to contact you?
Our Shop phone is always on during shop hours and you can either call or text 630-470-3637 for any questions! We also always welcome questions via Instagram Dms @GrowGeneva.
We live far away. Can we reserve plants before we drive out?
Absolutely! We are always fine with people calling ahead, however we always require payment before we hold anything behind the counter. Feel free to call ahead to pre pay and we will have everything bagged and ready for you when you arrive!
Is GROW dog friendly?
Yep! The GROW team loves all things pups and plants. If you are thinking of bringing your pup to our shop, we ask that you make sure your pup is people/pup friendly, is comfortable in crowds and won't "mark" the plants.
Will you repot my plant for me?
Gladly! as long as we aren't especially busy with events or holidays or are already backlogged with repotting requests, we will always repot your plant for a small fee. We also can repot into vessels that you bring in yourself or buy in shop, or even just to a plastic grower's pot. Please be aware that it may take multiple days to get your repot done, we will definitely let you know of the timeframe when you bring your plant in.
What is your return policy?
Plants: We strive to set all of our customers up for success with their new planty friends. However, because we can't guarantee the care once they leave the store, plant purchases are not returnable.
Product :You have 30 days to return non-living product in it's original condition. Please keep e-receipt or original card used to purchase.
When do you receive new product?
We receive a large plant shipment every Tuesday and have it ready for the floor by Wednesday morning. We also receive smaller deliveries and non-plant product randomly throughout the week. We recommend following out Instagram story for quick updates. Follow us at @growgeneva.
Are you hiring?
We are always kind of hiring. We will probably be looking for weekend help around during the summer. To get on our radar, email Laura at firstname.lastname@example.org.
Can you help me find the perfect plant for my space?
Oh yes! Our GROW team goes through an extensive training program to be as knowledgeable as we can be. We work hard to be the place to go for planty education, and we all personally love finding the perfect plants for our customers!
How often do you hold classes? Can I schedule a private class?
We are currently putting our classes on hold for the moment. We did not want to dilute our customer experience with the space available to us and also wanted to respect the incredible efforts that our team is already doing to help make GROW as amazing as it can be. We hope to have classes back at some point in the future!
Why do I keep killing my plants?
This is a question we get all of the time! It's important to remember first off that even the most experienced plant parents lose plants. It happens very often and could be for any number of reasons. The biggest key is to not get discouraged! If you see distress in your plant or even want some tips for the future of your other plants we are always willing to give advice and help! We always accept phone calls or texts asking for help!
Do you do weddings and events?
We currently are welcoming orders for succulent favors for weddings and events with the hope of expanding our offerings soon! Feel free to inquire about scheduling and pricing!
Do I need a drainage hole?
Do I REALLY need a drainage hole?
It's true. Many decorative pots don't contain a drainage hole. That's ok! However, instead of using rocks at the bottom, please just leave the plant in its nursery pot. Then, take the plant out to water it and place it back in the decorative pot. Trust us. your plant will like this more than rocks at the bottom.